James Williams is the founder of TechPenny. He has worked with e-commerce for more than a decade. More about James Williams. Expertises: smart TV, ethical hacking, consumer electronics
Do you own a TCL TV, or are you planning on getting one?
If so, i t pays to know how to troubleshoot your TV.
Here are the 11 most common problems with TCL TVs!
Table of Contents
An inability to connect to the Internet is one of the most common smart TV problems, not just for TCL. And for the most part, the solutions to this issue are the same for most TV brands.
Should your TCL TV encounter Wi-Fi issues, you need to determine where the problem lies: Is it the router, TV, or both?
One possible cause of having an unstable Wi-Fi connection is the distance between the TV and the router.
If the distance is not a problem, or you already get a good connection from the current location, you need to determine if the TV or router is at fault.
To check where the problem lies at this point, try connecting your computer or smartphone to the Wi-Fi network, and see if you can stream videos from services like YouTube.
If your device can connect to and use the Wi-Fi, try disconnecting any idle devices and check if your TV can connect.
If your TV is still unable to connect to the Internet, the problem is likely with the device.
At this point, you can do the following:
Should these steps still fail to restore Internet connectivity on your TV, then it’s time to do a factory reset.
If you encounter these error codes, the problem lies with the Ethernet cable.
The fix for these error codes are simple:
If the problem persists, consult your Internet service provider before checking in your TV for repair.
If you are trying to mirror your Laptop to the Roku TV to access compatible apps, you need to adjust Screen Mirroring settings.
There are three settings: Always Accept, Accept, and Always Ignore for the device.
You should open the Settings, go to System, look for Screen Mirroring, and open Screen Mirroring Devices. Check that you want your TV to “Always Accept” your laptop or whatever mirroring device you are using.
If the problem remains, reset the Wi-Fi router.
Sometimes apps crash when you least expect it. Every time you launch the app, it will crash upon bootup or while in use.
The first thing you need to do is to clear the cache of your TV.
For TCL TVs using Roku, here’s how to clear the cache:
For those using TCL TVs with Android, you will need to clear the cache in each app.
Here’s how to do it:
In some cases, a crucial file in the app gets corrupted, which leads to the app crashing consistently. In this case, the best fix would be to uninstall the app, reboot, then reinstall the app.
Quickly scan our article that talks about Are TCL TV Remotes Universal?
Another problem that many TVs encounter is the audio not synchronizing with the video.
To address the issue correctly, the first step is to identify where the issue lies.
There are cases where unsynchronized audio is the result of a video file with poor quality.
Try cycling through different streaming services to check if there is any delay.
For those using soundbars, try connecting the speakers to another audio output on the TV.
You may experience echo with your TCL TV when you use external speakers with the TV.
This echo occurs when both the internal and external speakers are running at the same time.
To resolve this, you need to deactivate one of the speakers connected to avoid them blasting simultaneously.
If your TV has no sound but shows videos, you need to look into different sources to check where the problem lies.
Lack of picture is another common issue with LED TVs, and there are different reasons why this happens.
If you are watching content from an external device, such as a Blu-ray player, you should check your cable connections.
If there is no video and no devices plugged in, cycle through different sources and try checking your streaming apps to see if the issue persists.
For those experiencing no images from content on the USB drive, the video codec of the file is likely not recognized by your TV.
Should you be unable to navigate due to the lack of video on the screen, try rebooting your TV and see if it fixes things. If there is still no video, your display likely malfunctioned. You need to have it checked by a professional repair service.
You may encounter pixelation on the screen of your TV, which distorts the images on the screen.
This problem is often caused by interference or a weak Internet signal. There might be a defective cable that affects the quality of the image, so check your cables.
For those using the Roku system on their TCL TVs, you may encounter power issues with your TV.
There are different reasons why this happens, and for the most part, you can resolve this on your own.
The first thing you need to check is the battery of the remote control.
The next thing to try is the power input.
Remote malfunction is another common problem among TCL Roku TV users.
There are two different remotes you could have gotten with TCL TV: enhanced or standard.
To check which remote you have, look for a small button under the battery cover, which is for pairing the remote control to the TV.
To troubleshoot the standard remote control, make sure no barriers are blocking the line of sight of the TV from the remote.
Aim and press the power button and check if any action is made. If it does not work, replace the batteries.
You may also try doing an Infrared Emitter Test to test the Standard Remote.
For those using the Enhanced Remote Control, all you need to do is:
Considering how much the big name brands costs, you may be pleasantly surprised at how much cheaper TCL TVs are.
Even their flagship models are more affordable than the budget TVs offered by the big-name brands.
And did you know that TCL is in the top five list of TV brands by market share? That speaks volumes about its reputation.
TCL has options for TVs with either Android and Roku for the operating system. They have dedicated TV models that have one of these systems installed.
Both operating systems are excellent choices, and they have a ton of app options.
That gives you more options at a budget level.
TCL TVs give you premium sound quality by integrating soundbars into the design.
And these are not ordinary speakers. They have sound woofers built into them, so you get the essentials for a decent home theater setup.
Simply put, you get a remarkable audio-video experience with TCL.
Sources:
